Question 1

Who are Southampton Roofing Specialist and where do you operate?

Accepted Answer

We're a family-run roofing company based right here in Hedge End, Southampton. Established in 2010, we've been serving homeowners and businesses across Hampshire for over 15 years. We cover a 15-mile radius from Southampton, which includes areas like Eastleigh, Romsey, Winchester, parts of the New Forest, and even out towards Fareham and Portsmouth. Essentially, if you're in or around Southampton and need a roofer, chances are we cover your area! We're local, reliable, and dedicated to providing a top-notch service to our Hampshire neighbours.

Question 2

What types of roofing services do you provide?

Accepted Answer

We offer a full range of roofing services to meet just about any need you might have. From urgent emergency roof repairs, available 24/7, to complete new roof installations, we've got you covered. We're experts in all types of roofs, including traditional slate and tile roofs, modern flat roofing systems like EPDM rubber and fibreglass, and even specialist heritage roofing for older properties. Whether it's a small leak, a damaged gutter, or a major commercial roofing project, our skilled team can handle it. We also provide guttering services, from cleaning and repairs to full system replacements. No job is too big or too small, and we approach every project with the same commitment to quality and customer satisfaction.

Question 3

Are you insured and qualified to carry out roofing work?

Accepted Answer

Absolutely. We understand that choosing a roofer is a big decision, and trust is paramount. Southampton Roofing Specialist is a CHAS Certified contractor and SafeContractor Approved, meaning we adhere to the highest industry standards for safety and quality. We were also very proud to be named "Best Roofing Contractor 2023" by Hampshire Building Excellence, which is a testament to our dedication. For your complete peace of mind, we carry £5 million Public Liability Insurance. Our team are highly trained professionals, and we're committed to doing every job properly and safely.

Question 4

Do you offer guarantees on your roofing work?

Accepted Answer

Yes, we certainly do. We stand behind the quality of our workmanship and the materials we use. We provide a comprehensive 10-year guarantee on all workmanship. For flat roofs, we offer industry-leading manufacturer warranties of up to 20 years on EPDM rubber and fibreglass systems. This gives you long-term reassurance and protection for your investment. We want you to feel confident that when you choose Southampton Roofing Specialist, you're choosing lasting quality.

Question 5

How quickly can you respond to emergency roof repairs?

Accepted Answer

Roofing emergencies can be incredibly stressful, and we understand the need for a fast response. We offer a 24/7 emergency roof repair service and aim to be with you within 90 minutes of your call within our service area. Our emergency team is equipped to deal with all types of urgent situations, from storm damage and leaks to collapsed roofs. We'll quickly assess the problem, provide temporary waterproofing if needed to prevent further damage, and then carry out the necessary repairs to get your roof secure again. Don't hesitate to call us anytime, day or night, if you have a roofing emergency.

Question 6

Do you provide free roof surveys and quotes?

Accepted Answer

Yes, we offer free, no-obligation roof surveys and detailed quotes to all potential customers. We believe in transparency and want you to have a clear understanding of the condition of your roof and the costs involved in any work before you commit to anything. We use advanced RoofScan™ technology for our surveys, providing you with a comprehensive digital report with photographic evidence of any issues. This helps us explain things clearly and ensures you have all the information you need to make an informed decision. Just get in touch to book your free survey at a time that suits you.

Question 7

Are you experienced in working with flat roofs?

Accepted Answer

Absolutely. Flat roofs are a particular area of expertise for us. We have extensive experience installing, repairing, and replacing all types of flat roofs. We primarily use high-performance EPDM rubber roofing and fibreglass (GRP) roofing systems, which are ideal for the UK climate and come with long guarantees. Whether it's for a garage, extension, or commercial building, we can provide a flat roofing solution that is durable, waterproof, and built to last. We can advise you on the best flat roofing system for your specific needs and budget.

Question 8

Do you work on commercial roofing projects as well as residential?

Accepted Answer

Yes, we do. We provide a full range of commercial roofing services for businesses of all sizes across Hampshire. From warehouses and factories to offices and retail units, we have the experience and expertise to handle commercial roofing projects of any scale and complexity. We understand the importance of minimising disruption to your business, and we can work flexibly, including out-of-hours, to ensure projects are completed efficiently and with minimal impact on your operations. We offer tailored commercial roofing solutions using robust, industrial-grade materials.

Question 9

Are you a friendly and approachable company to deal with?

Accepted Answer

We certainly strive to be! As a family-run business, we place a high value on customer service and building positive relationships with our clients. We believe in clear, honest communication and a friendly, helpful approach from your first enquiry right through to job completion and beyond. We’re proud of the positive feedback we receive and are committed to making the roofing process as smooth and stress-free as possible for you. We’re always happy to answer any questions you have and provide expert advice in plain English, without any jargon.

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